Frequently Asked Questions

Add your cushion with COM fabric to the cart. Select the cushion in the cart and click the "View Options" tab. You will be shown the amount of fabric to send for the cushion, cording, and/or trim.

Absolutely! When viewing the fabric details, you will find a button, located below the button to purchase a fabric sample, to purchase the fabric by the yard.

Because of variations from one computer screen to another, it's difficult to precisely match color samples on our website. We suggest that you purchase fabric samples if color matching is important to your individual buying decision. When viewing fabrics on our site, click the blue link "Details" to view larger images of the fabric and to see specific details for each fabric. At the bottom of the page you will see where you can add a fabric sample to your cart for $3 each. Sample orders ship via USPS within a couple of days of receiving your order.

Select a fabric in the fabric selection tool and click "Fabric Details". Scroll down to view coordinating fabrics matching the fabric you have selected.

Cushion Source primarily uses Sunbrella solution-dyed acrylic fabrics because they are designed for easy maintenance and many years of use. Solution-dying is the process of adding color to acrylic fibers during manufacturing while they are in a liquid state. This characteristic of acrylic fabrics is the key to locking in color, easy cleaning and long life. For this reason, acrylic fabric offers incredible resistance to stains, weather and wear in any application. Awning grade acrylic fabric carries a 10-year warranty against loss of color and strength.

Furniture grade acrylic fabric carries a 5-year warranty against loss of color and strength.

Sunbrella fabrics are made from 100 percent solution-dyed acrylic yarns. Solution-dying is the process of adding color to acrylic fibers during manufacturing while they are in a liquid state. This characteristic of Sunbrella fabrics is the key to locking in color, easy cleaning and long life.

Sunbrella fabrics have been tested and proven to provide up to 98 percent UV protection from the harmful effects of the sun. Whites and lighter colored fabrics provide less protection than darker fabrics, which have more depth of color. This protective factor is inherent to the product and will not be reduced by usage and/or fabric exposure to the sun.

Knife edges are only allowed for cushions less than 4" thick with squared corners.

Pinched joins are only allowed for chaise and steamer cushions that are less than 4" thick, less than 27" wide, and have squared corners.

NO. We require a template in order to guarantee your cushion meets your specifications exactly.

While we get a lot of questions on what thickness is typical for different furniture styles, this is a very subjective topic mostly driven by personal taste and preference. For dining and folding chairs, most people typically order a 2" thickness.

Depending on how often you will use the cushions, and your particular comfort choices, you may want to consider 3" or thicker cushions. For larger chairs or benches, thicknesses of 2" and 3" are very common. However, many customers prefer a more plush feel and higher comfort, and they often choose 4" to as much as 8" thicknesses. Thickness is really a personal preference, and we hope these general trends are helpful to you.

Select the trapezoid shaped cushion under seat or bench cushions and use "0" as the back width.

If your cushions will get a lot of use and seating traffic, you may want to consider ties to keep them in place and prevent sliding. Usually the most functional placement of cushion ties is in close proximity to the uprights or corner posts of the furniture on which they are being placed. Our cushion ties are approximately 12 inches long. If you would like your cushion ties to be longer or you wish to specify an alternate location for your ties, you can indicate this in the Order Notes section of your order.

Although this is a somewhat subjective topic driven by personal taste and preference, the primary consideration you should use is the shape of the furniture on which it will be used. For example, classic dining table chairs with sharp, distinctive corners usually are complemented with square corners. Furniture or seating types with more subtle lines and style are more often complemented with rounded corners. This truly is a personal preference, and we can make your custom cushion in either style. Flat-style cushions with round corners have a 4-inch radius, while puffy-style cushions have an 8-inch radius on the round corners.

Enter the dimensions like you want the cushion to be made, even if they are opposite of the diagram. If your back side dimension is longer, the cushion will be made that way. Remember that the zipper will be placed on the back side.

This is really based on personal taste and preference. However, if the custom cushions you are ordering will be in proximity to other cushions on other furniture, the style of your existing cushions should be a significant consideration in your choice of cushion style.

While a box edged cushion offers a more subtle style that tends to blend in with the furniture and not make as prominent an appearance, double cording usually tends to stand out more and make a prominent style statement. Whatever your style choice of custom cushions, we can provide you with your choice.

Unless you specify otherwise, our standard cushions include zippers, which are tactfully located on the back of your custom cushions. You may specify an alternate location for your zipper in the Order Notes section of your order. Zippers come in white, black or beige and will be used appropriately with fabrics similar in color.

We highly recommend that you avoid removing the cushion covers simply due to the difficulty involved in replacing the filling, especially in larger cushions. Part of the difficulty in this process involves restoring the evenness of the filling, which may result in lumps and other irregularities. Please Note: Our puffy style cushions, which are tufted with either a circle tack or button, DO NOT include zippers.

Our outdoor cushions are filled with a compressed poly fill, which has a much lower water retention level than most indoor cushions made with foam or loose fill. The poly fill material drains water and dries much quicker than foam, depending on the weather conditions present at your setting. The compressed nature of the poly fill closely replicates the firmness of traditional upholstery foam. For indoor cushions we use a medium-density upholstery foam, Grade B36 36 ILD. It provides lasting comfort and holds up well to repeated use.

All of the "Bio Comfort" foam will be a 1.75-1.85 density. Density is a key flexible polyurethane foam specification. It is an important indicator of foam performance with regard to comfort, support and durability. It is also an indicator of the relative economics of the foam. Foam density is not weight. It's actually a measurement of mass per unit volume for a cubic foot of foam.

All of the "Bio Comfort" foam that is used is a 21 ῜ 29 lb firmness or IFD depending on thickness. The higher the number the firmer the foam will feel. In upholstered furniture, foam firmness is described using a standard measurement value called IFD (Indentation Force Deflection). An IFD number represents the pounds of force required to indent a foam sample by a specified percentage of its original thickness. Specially designed equipment is required to measure IFD. Read More

The price of your custom cushions is determined by 2 factors, the cost of the materials and the labor required to sew the cushion. The following 10 tips will give you some ideas on how to optimize these factors. We strongly recommend that you carefully consider making changes to your custom cushion to avoid purchasing cushions that you are not entirely pleased with.

• Select a less expensive fabric. The fabric selection tool allows you to select a price range. We also offer some discounted fabrics. Beware that if your cushion is to be used outdoors you should use a fabric that is rated for outdoor use
• Order you cushion without cording or trim
• Select cumulus filling       Learn more about filling
• If practical, use a standard shape rather than a custom template Remember a triangular cushion is a trapezoid with the short side set to 0 inches
• Because of the way we cut our fabric, you can save material costs by making the cushion depth plus the cushion thickness under 26"
        i.e. Depth = 21", Thickness = 4"
• If you are ordering a chaise cushion, select pinched break rather than joining piece. The width must be less than 27" and the thickness less than 4" in order to use a pinched break
• If you are ordering a chair seat and back, select "Seat & Back (Connected)" with a pinched join type. The thickness must be less than 5".
• Do not add fabric ties
• If you have a fairly generic cushion size and shape, look for a Stock Sunbrella Cushion that meets your needs. These cushions have fewer options and fabric selections but offer a lower price than comparable custom cushions
• Do not order cushions thicker than necessary

Because Sunbrella fabrics are woven, they are also highly breathable, which is why they dry quickly with only air exposure.

It's also important to know that Sunbrella fabrics are treated with a fluorocarbon finish, which enhances water repellency. This finish requires replenishment after vigorous cleaning Sunbrella fabrics do not absorb water and are designed to air-dry very quickly - usually within a matter of minutes. A clothes dryer is not necessary and will often overheat and shrink the fabric.

In most environments, a thorough cleaning will be needed every two to three years. Spot clean only - Do not put cushions or shells in the washing machine. One of the best ways to keep outdoor fabrics looking good and delay the need for deep or vigorous cleaning is to hose fabrics off on a monthly basis with clear water. This practice will help prevent dirt from becoming deeply imbedded in the fabrics and eliminate the need for more frequent vigorous cleanings. In most environments, a thorough cleaning will be needed every two to three years. Always remember to allow the fabrics to air dry after hosing it down.

We suggest that after outdoor fabrics are cleaned, and if they remain exposed to the elements constantly, that you re-treat your outdoor fabrics with a water-repellent treatment such as 303 High Tech Fabric Guard, which can be purchased online or at local awning and marine shops. Sunbrella Cleaning Guide (PDF 25k)

For those stains that are beyond our normal care and cleaning instructions, such as bird droppings, roof run-off, acid rain, pollution, rust, tree sap, insect stains, etc., we suggest the following products: An off-the-shelf product such as Goo Gone Grease Cutter (hand cleaner), Greased Lightning, Clean Rite Purple Power (available at most discount retailers) or Release (available through Awning Rejuvenation Systems International in Ft. Lauderdale, Florida 1.800.776.5664). Rub the product into the fabric to allow penetration. Brush the fabric with a soft brush, rinse THOROUGHLY and repeat if necessary.

By "natural soap" we mean Ivory Snow, Dreft or Woolite. These gentle soaps rinse out easily and will not diminish the water-repellent "finish" applied to the fabric. Remember to use cold water and spot clean only, and allow the fabric to air dry. Do not put shell or cushion in washing machine.
After several cleanings you will need to re-treat the fabric with a water-repellent product, such as 303 High Tech Fabric Guard

Sunbrella fabric is not waterproof, but it is water repellent. This means that during the finishing process, a water-repellent finish is applied to the fabric. Normal wear and usage will reduce the effectiveness of this finish, as will cleaning the fabric.

Sunbrella fabrics, if kept clean, will not mildew. An inherent characteristic of acrylic fiber is that it will not support the growth of mildew as a natural fiber will. Mildew will and can grow on any surface that is dirty, so to keep your Sunbrella fabrics from mildewing, you must keep your fabrics clean. If mildew growth becomes a problem, please refer to our care and cleaning instructions

Below are our recommended cleaning methods for Sunbrella for some of the most common and toughest stains. Sunbrella Stain Chart (PDF 27k)

Yes. This is done during checkout. At Step 3 ("Review Your Order"), there will be an "Order Notes" text box near the bottom of the page for comments and requests. Use the Order Notes to specify alternate locations for zippers and ties, or to include special delivery instructions.

Enter all of the options and continue to the quote page. Click the "Change Cushion Options" button. You will see a menu across the top of the screen that will allow you to choose the option you wish to modify. After making your changes, click "Get Quote" to return to the quote page. You will see the appropriate changes and revised price.

Add the items you desire to your cart. Proceed to checkout and select "Save as Quote". Enter your Zip code to also receive a shipping quote. Use your browser's print function if you want to save a copy of the quote.

Add the cushion to the cart. Select the cushion from the cart page and change the number in the 'Qty' box. Be sure to click 'Update Shopping Cart' to finalize your quantity change.

Expediting an order is great for individuals that are in need of custom made cushions/pillows/drapes/umbrellas in a faster time. Expediting an order typically cuts lead times in half. Please be aware that production times tend to increase during our "in season" time of the year, which also increases the expedite time accordingly. Some special cases can be met as long as it is within reason. Closer proximity to production facilities can lead to a quicker response time.

After completing the checkout process, you will receive a confirmation email at the address you provided. This confirmation will serve as your invoice. This is also to confirm that your order information is correct. If you do not receive the confirmation email after checkout, contact us as soon as possible to confirm your order. If you have any questions or problems, just email our customer service desk or call us. We will be glad to assist you.

Relax. If you just placed your order and notice an error on your part, or ours, please let us know IMMEDIATELY by using our contact form, and we can easily correct it for you. If you let us know about an error within one business day of your order placement, we can correct virtually all problems. Beyond that, we cannot guarantee your changes will not incur extra costs if materials have already been cut for your order.

Yes, it's extremely safe. At CushionSource.com, we provide a secured checkout with Secure Socket Layering (SSL up to 256 bits) for processing your payments online. Add items to your cart and click Secure Checkout to make your payment using a Visa, MasterCard, Discover or American Express. Due to popular demand, you can also use this method to pay using your PayPal account or your Google Checkout account. Payments will be billed as "OCG LLC" - our parent company name.

Due to all orders being custom orders and made to your unique specifications, your credit card will be charged within 24 hours of placing your order. Online orders are immediately charged to your credit card/PayPal account.

Your CUSTOM cushions are your own special creation - we make them to order only for you. If you select unique materials for your custom creation, more time may be needed to receive the materials from our supplier. Our production times vary depending on the season. Off season can take as little as a week, while peak season can, in extreme cases, go 5 weeks or more. Orders can be expedited, but a RUSH fee may apply. Rush is available at our discretion and may not be offered depending on the state of production. You may email or call customer service to check on your order, but due to the nature of our business, we may not be able to give an exact date for completion and shipping of your cushions.

Yes, we have published some research into external services that provide US-based addresses. The providers are called Freight Forwarders because they will forward your US purchases from a central warehouse located in the US to your international location. These companies provide you with a US-based delivery address, which you can use as your shipping address for online purchases at Cushion Source or any other online store.

Please see our terms and conditions

We normally ship via FedEx or UPS Ground. All shipping costs and times are calculated using normal ground delivery. Most orders can be delivered within 5 business days from the shipping date. Normally, our shipments do not require a signature and are left on your doorstep if you are not available at the time of delivery. Larger orders and products may have to be shipped via LTL truck carrier. Expedited shipping is available and appropriate rates apply.