800-510-8325  M-F 8:30am-7pm EST

Cushion Source Help Center

Contact Cushion Source

Customer Service

Cushion Source
3521 Wetumpka Hwy
Montgomery, AL 36110-2717

800-510-8325 (toll free)
Monday-Friday 8:30am-7pm EST

Design Your Own Custom Cushion
FAQ - Frequently Asked Questions

Browse our frequently asked questions to see if we've already answered your question.

Order Status

To check the status of your order, log in to your account, then go to My Account and your order will appear under Order History.

Measuring Guides

View our measuring guides for custom cushions, pillows and drapes.

Cushion Template Information

Find out how to create and where to send custom cushion templates.

Customer's Own Material (COM) Information

Read our COM procedures for sending us your own fabric.

Cushion Filling Information

View images and descriptions of the different cushion filling types we offer.

Designer Consultations

Need fabric advice or help with a design project? Request a Designer Consultation or call 1.800.510.8325.

Fabric Care & Cleaning Instructions

Visit our Fabric Care & Cleaning page to read general cleaning tips, as well as brand-specific care and cleaning instructions and stain removal charts.

Cushion Draining Instructions

Visit our How to Drain Cushions page for step-by-step directions on draining cushions that become saturated.

About Our Products

Learn more about the products, fabrics and options that Cushion Source offers.

Terms & Conditions

Read our custom product terms and conditions.

Shipping & Returns
Gift Cards

Buy Cushion Source gift cards for family, friends or yourself!
Enter the code from a Cushion Source gift card to check the balance.

Customer Testimonials

Read what our customers have to say about our products and service.

Complete our survey to tell us about your own experience.

Customer Photos

To see examples of our work, view customer-submitted photographs of Cushion Source products.

Use our photo upload form to submit your own.

Trade Sales

Read about our workroom site for professional designers. Ask for our designer sales department or submit our email form.

Commercial Sales

Read about our commercial buyer program. Ask for our commercial sales department or submit our email form.


For public relations and media requests, please contact us at marketing@cushionsource.com or submit our email form.


Contact us at jobs@onlinecommercegroup.com or submit our email form.

Technical Issues

Contact us at webmaster@onlinecommercegroup.com or submit our email form.