Customer's Own Material (COM) Procedures

Cushion Source can create custom cushions using the fabric you supply us. Just follow these simple steps below when you are ready to begin building your custom cushion. Remember, "COM" will always refer to Customer's Own Material. Please feel free to contact us if you need any help. Our customer service team is very knowledgeable in building COM cushions and will be glad to assist you through the process.

Step 1:

Select COM at the fabric selection step.

Step 2:

Determine the quantity of fabric you will need. Consider the repeat, cording, and stripe patterns when determining the yardage requirements. If you place an order, a fabric requirement estimate is shown on your invoice. Please only use this estimate as a guide for determining how much fabric to send. If you are using a different COM fabric for the cording (welting), clearly indicate which fabric is to be used for the cording. For striped fabrics, please indicate the direction the stripes should run (Vertically or Horizontally). If your fabric is reversible (or appears reversible), please indicate which side of the fabric you wish to use. Please send only cut fabric.

Step 3:

Send your fabric to:
Cushion Source
Attn: COM Orders
3180 Wetumpka Hwy
Montgomery, AL 36110

Important: Please ATTACH a copy of your invoice to the fabric when you send it. If you cannot send a copy of your invoice, please ATTACH the following to the fabric: your name, invoice number, ship to address, phone number, and e-mail address.

If you are ready to begin, click here and choose your cushion style to get started.

COM FAQ:

Where do I find out how much fabric to send?
After you place an order, a fabric requirement estimate will be shown on your invoice. Please note, this is just an estimate; if your fabric has a large repeat, a stripe pattern, or a cording requirement, please plan on sending more fabric than the estimate - we suggest adding an additional 15%. If the COM quantity received is inadequate to complete the order, we will make the cushions with the fabric we have and contact you for more fabric to complete the order. Left over fabric will be discarded.

How much does it cost to use my own fabric?
There is a one time (per order) non-refundable $25.00 charge for the handling of your material. We do not discount our cushion price for COM. Your cushions will be priced at our zero markup fabric cost.

How long will my order take?
Once we receive your fabric, your custom cushion order will take up to 20 business days for completion. Once shipped, depending where you are, Ground Shipping can take up to 5 business days for delivery. Since we are shipping from the east, a California cushion order will spend 5 business days in transit.

How should I ship my fabric?
Customer will need to send COM via a shipping service that provides a tracking # and proof of delivery. Customer will be responsible for fabric until it is in our possession as evidenced by a signed tracking document.

COM fabrics must be readily available in the market place at competitive prices in the event Cushion Source needs to replace the fabric due to loss or damage. We reserve the right to decline fabrics that we deem to be difficult or problematic. We do not sew texelene or sheers for example. Cushion Source liability for lost, misplaced or damaged fabrics will not exceed $50.00 per yard. Proof of purchase with pricing may be required.

See Terms and Conditions for more information.