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Customer Reviews

Cushion Source has more than 8,980 reviews. Soon after your order is delivered, you will receive a survey. Please remember to fill it out, and let us know how we did!

Cushion fits perfectly. Material is attractive.

10/10/19 Linda P. Crescent City, IL

Better than expected! A beautiful cushion for my long mud room bench. After I received my sample fabric I got an email from cushion source with some cushion ideas and coordinating pillows. It's just what I needed to help make the final decision!

10/10/19 Lisa H. Elmhurst, IL

Great quality cushion, very pleased with the result. Getting ready to order another one :)

10/10/19 Polly P. Madison, GA

it arrived and fit perfectly, color was right and am enjoying.

10/10/19 Ardith S. Saint George, UT

Excellent service, excellent attention to product quality.

10/10/19 David R. Dana Point, CA

Great cushions, fast service! We have a sofa we got from Bob's with spring cushions. The springs popped and sagged but we didn't want to commit to a new couch. These cushions were just what the doctor ordered. Firmer than our original but more comfortable. For an affordable investment our sofa is like new!

10/10/19 John M. North Arlington, NJ

The color and fit are perfect!

10/08/19 Susan G. Denver, CO

Great job with cushion. Looks amazing.

10/07/19 Sharon G. Hollister, CA

Thanks again for all your help in getting initial measurements/density right, and for your determination in getting the stripes right.  You're a true pro.

10/07/19 Karen B. Brooklyn, NY

Looks great

10/07/19 Lionel U. Sandy Springs, GA

I love my bench cushions. They fit perfectly, the material is high quality and beautiful. Thank you so much for providing me with such well made attractive and comfortable bench cushions for my kitchen!!!

10/07/19 Marta N. Bettendorf, IA

I have replaced all of my couch cushions purchased from Cushion Source. My family is extremely satisfied and happy with the comfort of the new cushions!

10/07/19 Petra G. Reseda, CA

I am sending this to commend not only Cushion Source, but also the great customer service I received.

My husband and I had wanted to get new outdoor cushions for quite a while.  I searched for and found Cushion Source online. The website was straight forward and easy to navigate, so we filled out our info/needs and sent the order in to you all in June.  The cushions arrived in mid-July.  I was not pleased with the quality and condition of the product.  I contacted your customer service department the day after their arrival and that is when I was able to speak with Tricia.

Her communications with me were professional and she was most responsive. We were able to discuss the issues calmly and in detail.  Tricia walked me through the whole order process.  We ascertained that there were several malfunctions, one being from the customer…that would be me. In short, Tricia was able to save the order!  I am dazed and completely amazed with the swiftness of the resolution of said issues.  I am a very happy customer and VERY pleased with the end product!

Everything Tricia did defines customer service.  Good customer service can be difficult to provide, but certainly one that your company has indeed excelled in.  On a personal note, Tricia’s telephone voice is also quite assuring and this now resolved cushion dilemma began with that one phone call.  Please give her a much-deserved raise.

Thank you so very much,

Helen

 

10/07/19 Helen H. Cedar Park, TX

This process and the resulting product was easy and turned out just as I'd hoped.  All was done efficiently and delivered as promised.

10/06/19 Gretchen R. Lexington, MA

Easy!

10/06/19 Deoni C. Frisco, TX

I am very pleased with my window seat cushion. It fits perfectly and is very high quality.  My next order will be for a rocking chair cushion.

10/06/19 Rachel M. Mcdonough, GA

Cushions are perfect!!! They look so good on my patio furniture

10/05/19 Melinda W. Houston, TX

Excellent product! It was exactly what we wanted.

10/05/19 Steve S. Irvington, NY

Fantastic product and fast and efficient service and shipping. Fit our couch perfectly and made it new again.

10/04/19 Robert F. Maricopa, AZ

I love this company! Our order was perfect! Love the quality, workmanship, customer communication, and everything about this experience!

10/04/19 John B. Kinnelon, NJ
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