Cushion Source Terms and Conditions
PLEASE READ THE FOLLOWING TERMS OF PURCHASING AND DISCLAIMERS CAREFULLY BEFORE PLACING YOUR ORDER
RETURN POLICY
It is very important to note that because 100% of what we make and ship is 'custom', CushionSource does NOT accept returns for product produced which meet the specifications provided to us by the customer. CushionSource does not inventory or warehouse any cushions or pillows and we only market our products online. This means we have no way of reselling any cushions made to your custom specification to satisfy the widely varying specifications of other customer requirements.
This agreement shall be governed by and construed in accordance with the laws of the State of Alabama without giving effect to any principles or conflicts of law. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Customer Responsibility
CushionSource Responsibility
By purchasing from CushionSource.com, you agree to these terms and/or conditions and all applicable laws. CushionSource.com specializes in custom cushions and commits to use the fabric(s) you select to make cushions in the style you select and within three-eighths of an inch (3/8") of the dimensions you provide. If you do not agree to the following terms, please do not purchase from CushionSource.com.
EVERY cushion we manufacture is considered “made to order”, or custom, as we only make cushions based on the measurements that our customers provide to us at the time an order is placed. Our 100% risk-free guarantee is based on two simple principles:
Order Changes
Order changes cannot be accepted after one business day of receiving the order, unless the customer agrees to pay the order change fees. These fees varies by order depending on how much product was ordered and material used.
Cancellations:
CushionSource.com accepts cancellations and order revisions up to one business day from placing of the order. There are some exceptions to this depending if the order is already in the production process (i.e. fabric cutting, etc). All cushions and pillow products appearing on this web site are made-to-order using customer specifications. Once a custom order is in production and the fabric has been cut to your specifications, the fabric is no longer suitable for use on any future orders and the order cannot be cancelled without a cancellation fee. These fees varies by order depending on how much product was order and material used.
Product Listings
Cushion Source strives for accuracy in all item descriptions, photographs, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Cushion Source shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Cushion Source are provided as resources to customers looking for additional information and/or professional opinion. Cushion Source does not assume responsibility for the claims and/or representations made on these or any other websites.
Credit Card Charges, Refunds & Chargeback’s
All products and services on Cushion Source require 100% payment before we can do any work. This is largely due to the custom nature of our work. Cushion Source does not retain any credit card information from the checkout process (except billing address information). This is for your security and ours. As a result, if we require additional payments we may require you to give your credit card information over the phone.
Our card processor attempts to run a temporary transaction on all credit transactions. If this fails, the transaction is not processed. In some rare cases, users with debit card transactions that are declined may see money deducted from their account by their financial institution to cover the temporary authorization. As the transaction was never completed we cannot issue any refunds. Cushion Source and Online Commerce Group, LLC. cannot be held liable for any bank charges caused by this. Debit card users assume the full risk. If you wish to know if this will apply to you, please see your financial institution’s terms and conditions governing credit transactions on your debit card.
Refunds are only available for sixty(60) days from the time of the original transaction. Afterwards we can only issue you a check for the amount, minus any processing fees we incurred. You may also elect to receive store credit for the full amount. Refunds can only be issued after being approved by a representative of Cushion Source. Refunds to a credit card are simply reversed to that card and typically take two to three business days to complete. Cushion Source cannot be held responsible for the speed of a refund of any kind. See your financial institution’s rules and regulations as to how refunds are processed.
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
CushionSource.com takes unwarranted credit card chargeback’s very serious. A criminal or fraudulent chargeback is when the credit card holder orders and receives products or services, then intentionally reverses the charge through their card-issuing bank stating that they did not place or receive the order. In almost all cases, the order is requested for delivery without a signature, as proof-of-delivery allows the merchant to successfully dispute the chargeback. Online/mail-order merchants who are unable to obtain a printed signature from the customer are the victims. Please note that charging back an order when that order was shipped and received is a theft. Fraudulent charge backs hurt honest customers by forcing online merchants to raise prices to cover cost or delay shipping when a request is made to ship without a signature.
All credit card charges will appear as OCGLLC on your credit card statement.
We report all wrongful or fraudulent charge backs to your local police, your local bank, our merchant service (credit card processing company) and the Federal Bureau of Investigations Department of Justice at www.IFCCFBI.gov . Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud.
CushionSource.com reserves the right to change the prices for cushions sold on this web site at any time. All prices are in U.S. Dollars. All credit card charges must be paid in U.S. dollars;
The term "credit card holder" as used in these terms and conditions is defined as the person or entity in whose name the credit card was issued by the bank or financial institution that appears on the credit card. When you complete an online purchase from CushionSource.com using a credit card for payment, you agree to the following terms and conditions: