Cushion Source Terms and Conditions
SUPERIOR QUALITY GUARANTEED!To prove our confidence in the custom products we provide, we guarantee and stand behind our custom made products 100% under the craftsmanship, specifications we are provided, and the fabrics we offer. There is not another custom cushion manufacturer online that offers the quality, care, and choices that CushionSource.com provides. This is the reason we are the leader in custom cushions and pillows on the Internet.
Cushion Source GUARANTEES the following:
1.Cushion Source guarantees that the fabric chosen is the fabric that will be delivered or we will return your order and make it right!
2.Cushion Source guarantees that all fabric cuts will be within three-eighths (3/8") of an inch of the dimensions provided by the customer or we will return your order and correct our mistake at no charge (including shipping).
3.Cushion Source guarantees that the sewing of all custom product(s) will be in the style selected by the customer.
4.Cushion Source guarantees that it is responsible for the costs of correcting any mistakes that we make if we fail to correctly produce cushions using the correct information provided by the customer.
Make no mistake; Cushion Source is the only manufacturer online that backs its custom products at the level, precision, and quality we are known for. Just read our testimonials!
What Cushion Source offers that no one else does:1.More than 500 in-stock and cut fabrics to choose from.
2.Superior customer service through our in-house customer service, 800 # and Bold Chat.
3.We will gladly use Customer Owned Fabric (COM). Just send us your fabric and we will take care of the rest.
For more information regarding our guarantees, please read our terms & conditions. Thank you we look forward to exceeding your expectations.
100% RISK FREE GUARANTEE
PLEASE READ THE FOLLOWING TERMS OF PURCHASING AND DISCLAIMERS CAREFULLY BEFORE PLACING YOUR ORDER
Cushion Source Terms and Conditions:
This agreement shall be governed by and construed in accordance with the laws of the State of Alabama without giving effect to any principles or conflicts of law. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
RETURN POLICY
It is very important to note that because 100 percent of what we make and ship is custom, Cushion Source does not accept returns for items produced that meet the specifications provided to us by the customer. Cushion Source does not inventory or warehouse any cushions or pillows, and we only market our products online. This means we have no way of reselling any cushions made to your custom specifications to satisfy the widely varying specifications of other customer requirements.
1.Cushion Source is not responsible for cushions the customer does not like because the fabric color or texture does not match the color on their computer monitor or other fabrics at their location. In the event you are not 100 percent sure of the color of the fabric as it is displayed on your screen, we encourage you to order fabric samples before ordering. Fabric samples are nonrefundable.
2.Cushion Source is not responsible for refunding the cost of a fabric sample if said fabric is marked discontinued after the fabric sample is mailed to the customer.
3.Cushion Source is not responsible for cushions that are made correctly with incorrect information provided by the customer. Customers must be 100 percent certain that the dimensions provided are accurate.
4.Cushion Source is not responsible for cushions the customer does not like due to the standard placement of fabric ties, seams and/or zippers.
5.Cushion Source is not responsible for cushions the customer thinks are too thin or too thick even though they are made correctly based on the dimensions provided by the customer.
6.Cushion Source is not responsible for cushions the customer thinks are not comfortable enough or does not like for some other subjective reason.
7.Cushion Source is not responsible for templates sent to us for use as custom cushion patterns. These templates become property of Cushion Source and will not be returned to the customer. Cushion source does not accept old shells to use as templates.
8.Cushion Source is more than willing to address any of these issues in a courteous, professional and timely manner to help the customer achieve the desired results. If the error is due to a customer mistake in ordering, the customer acknowledges responsibility and assumes the cost of correcting any mistakes.
9.Cushion Source is responsible for reworking or replacing cushions made with the incorrect fabric(s).
10.Cushion Source is responsible for reworking or replacing cushions when the dimensions vary more than three-eighths (3/8") of an inch from the dimensions provided by the customer.
11.Cushion Source is responsible for reworking or replacing cushions that are made in the wrong style, e.g. boxed instead of double cording, stripes in the fabric are in the wrong direction, etc.
12.Cushion Source is responsible if cushions arrive damaged in some manner and this damage has been noted with the delivery service provider when product is delivered. It is up to the customer receiving the package to check for damage prior to signing. If you sign for your package(s) without noting box or product damage, it makes it very difficult for us to file a claim on your behalf.
CUSHION SOURCE RESPONSIBILITIES:
1.Cushion Source is responsible for using the fabric(s) the customer has selected.
2.Cushion Source is responsible for cutting the fabric to within three-eighths (3/8") of an inch of the dimensions provided by the customer.
3.Cushion Source is responsible for sewing the cushion(s) in the style selected by the customer.
4.Cushion Source is responsible for the costs of correcting any mistakes that we make if we fail to correctly produce cushions using the correct information provided by the customer, provided that:
a.The customer notifies Cushion Source within five(5) working days of receiving the cushion(s).
b.The customer acknowledges that we reserve the right to rework any cushions to correct our mistakes.
c.The customer makes the cushion(s) available for a pickup by a ground carrier that we schedule.
d.Cushions that are brought back to our facility for rework will not have been used in any way and arrive back at our facility in the same condition as when they were shipped. This means no stains, pet hair, cigarette or other odors, etc.
CUSTOMER RESPONSIBILITIES:
1.Customers are responsible for providing all information needed to accurately make the cushions ordered.
2.Customers need to be certain of the accuracy of the fabric(s) selected and understand that due to variations in light source, monitor quality, etc., beyond our control, we cannot guarantee that a fabric will look exactly like it does on our web site in terms of color, repeat, etc. If you need precise color matching, please order fabric samples. Fabric samples are nonrefundable.
3.Customers need to be certain that the exact dimensions of the cushion(s) to be made have been accurately provided. Cushion Source will provide a cushion that has been cut to within three-eighths (3/8") of an inch of the dimensions provided by the customer.
4.Customers need to be certain of the accuracy of the style of sewing construction (I.e. boxed, corded, knife edge, single cord knife edge) that has been selected.
5.Customers acknowledge that thickness is defined as the measurement from the top of the cushion to the bottom of the cushion and not the measurement of any side banding.
6.Customers need to be certain that all ship-to address information is correct, including the zip code. Cushion Source does not ship to PO Boxes.
7.Customers are responsible for any costs and delays associated with correcting mistakes made by the customer.
8.If a customer follows procedure to return a cushion and Cushion Source deems that said cushion is, in fact, correct based on the customer's order, the customer will be responsible for any costs Cushion Source incurs to return the cushion to the customer.
By purchasing from CushionSource.com, you agree to these terms and/or conditions and all applicable laws. CushionSource.com specializes in custom cushions and commits to use the fabric(s) you select to make cushions in the style you select and within three-eighths (3/8") of an inch of the dimensions you provide. If you do not agree to the following terms, please do not purchase from CushionSource.com.
EVERY cushion we manufacture is considered made to order, or custom, as we only make cushions based on the measurements that our customers provide to us at the time an order is placed.
ORDER CHANGES
Order changes cannot be accepted after one (1) business day of receiving the order, unless the customer agrees to pay the order change fees. These fees vary by order depending on products and materials.
CANCELLATIONS
1. CushionSource.com accepts cancellations and order revisions up to one (1) business day from placing the order. There are some exceptions to this depending on if the order is already in the production process (i.e. fabric cutting, etc). All cushion and pillow products appearing on this web site are made to order using customer specifications. Once a custom order is in production and the fabric has been cut to your specifications, the fabric is no longer suitable for use on any future orders, and the order cannot be canceled.
2. Customers will have ninety (90) days to submit their template(s) or COM for orders with such requirements. If a customer does not respond to our contact attempts within these 90 days, CushionSource.com has the right to cancel the order(s) and charge the customer a $45 cancellation processing fee per order.
3. Customers will have ninety (90) days to resume or cancel their order(s) once they have placed their order(s) on HOLD. If a customer does not contact us or respond to our contact attempts within these 90 days, CushionSource.com has the right to cancel the order(s) and charge the customer a $45 cancellation processing fee per order.
ADDRESS CORRECTIONS / REDELIVERY FEES
If Cushion Source incurs additional shipping costs and fees due to customer address entry error, the customer will be charged for the additional costs, including but not limited to an $8 address correction fee, a $10 delivery interruption fee to reroute, redelivery fees and any associated shipping charges.
PRODUCT LISTINGS
Cushion Source strives for accuracy in all item descriptions, photographs, pricing, links and any other product-related information contained herein or referenced on our web site. Due to human error and other determinates, we cannot guarantee that all item descriptions, photographs, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Cushion Source shall, at its sole discretion, have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other web sites from Cushion Source are provided as resources to customers looking for additional information and/or professional opinion. Cushion Source does not assume responsibility for the claims and/or representations made on these or any other web sites.
CREDIT CARD CHARGES, REFUNDS & CHARGEBACKS
All products and services on Cushion Source require 100 percent payment before we can do any work. This is largely due to the custom nature of our work. Cushion Source does not retain any credit card information from the checkout process (except billing address information). This is for your security and ours. As a result, if we require additional payments, we may require you to give your credit card information over the phone.
Our card processor attempts to run a temporary transaction on all credit transactions. If this fails, the transaction is not processed. In some rare cases, users with debit card transactions that are declined may see money deducted from their account by their financial institution to cover the temporary authorization. As the transaction was never completed, we cannot issue any refunds. Cushion Source and Online Commerce Group, LLC. cannot be held liable for any bank charges caused by this. Debit card users assume the full risk. If you wish to know if this will apply to you, please see your financial institutions terms and conditions governing credit transactions on your debit card.
Refunds are only available for sixty (60) days from the time of the original transaction. Afterwards, we can only issue you a check for the amount, minus any processing fees we incurred. You may also elect to receive store credit for the full amount. Refunds can only be issued after being approved by a representative of Cushion Source. Refunds to a credit card are simply reversed to that card and typically take two to three business days to complete. Cushion Source cannot be held responsible for the speed of a refund of any kind. See your financial institutions rules and regulations as to how refunds are processed.
We guarantee that every online transaction you make will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
CushionSource.com takes unwarranted credit card charge backs very seriously. A criminal or fraudulent charge back is when the credit card holder orders and receives products or services, then intentionally reverses the charge through their card-issuing bank stating that they did not place or receive the order. In almost all cases, the order is requested for delivery without a signature, as proof-of-delivery allows the merchant to successfully dispute the charge back. Online/mail-order merchants who are unable to obtain a printed signature from the customer are the victims. Please note that charging back an order when that order was shipped and received is theft. Fraudulent charge backs hurt honest customers by forcing online merchants to raise prices to cover cost or delay shipping when a request is made to ship without a signature. All credit card charges will appear as OCGLLC on your credit card statement.
We report all wrongful or fraudulent charge backs to your local police, your local bank, our merchant service (credit card processing company) and the Federal Bureau of Investigations Department of Justice at http://www.ic3.gov. Credit card fraud is a felony, and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud.
CushionSource.com reserves the right to change the prices of products sold on this web site at any time. All prices are in U.S. dollars. All credit card charges must be paid in U.S. dollars. The term "credit card holder" as used in these terms and conditions is defined as the person or entity in whose name the credit card was issued by the bank or financial institution that appears on the credit card.
When you complete an online purchase from CushionSource.com using a credit card for payment, you agree to the following terms and conditions:
1.By providing a credit card and billing address for that card, you represent that you are the credit card holder or that you are an authorized representative of the credit card holder.
2.If you are not the credit card holder, you represent to CushionSource.com that you have made the credit card holder aware of the purchase in advance.
3.Should you have a problem with your purchase, you will contact CushionSource.com to allow us to resolve the problem before contacting either the financial institution that issued the credit card or the credit card company.
4.To threaten a charge back to alter purchase price after an order is placed is extortion, which is a felony and a Federal offense. Fraudulent use of credit cards will be investigated and reported to your local police, your local bank, our merchant service and the Federal Bureau of Investigations Department of Justice at http://www.ic3.gov. We will prosecute to the full extent of the law. All phone calls and online orders at CushionSource.com are time stamped and digitally recorded for quality control.
5.We do address verifications for every credit card. Orders that request delivery to an unverified address will require that we contact the actual owner of the credit card by phone. These phone numbers are obtained from sources other than the order itself.
6.An unauthorized credit card charge back after an order has been placed is known as friendly fraud or charge back abuse, even if you are the owner of the card, it is theft and still fraud. We will dispute the charge back with proof of delivery and, as required, file a report with the police, FBI and the following credit reporting agencies that will negatively affect your credit history: Equifax and Experian.
7.Original orders processed in error, with improper address, a wrong phone number, a declined or expired card, etc. will require that a new order only be shipped to the billing address of the credit card.
8.We accept only those credit cards mentioned on the product ordering screens as the payment options for your purchase.
