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Please take a moment to review our Frequently Asked Questions. If you cannot find the information you are looking for, please visit our contact us page to request information.
Frequently Asked Questions
Please review the frequently asked questions section for more information about our products.
Who is Cushion Source?
Cushion Source, LLC pledges to serve every customer with the highest level of sincerity, fairness, courtesy, respect, and gratitude, delivered with unparalleled responsiveness, expertise, efficiency, and accuracy. We are in the custom commercial and residential cushion business to create lasting relationships and we will treat our customers like we want to be treated. We will offer the finest personal customer service complimented with quality cushions, delivered by caring Cushion Source, LLC employees who take 100% responsibility for meeting the needs of each customer.
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What happens after I place my order?
After completing the checkout process, you will receive a confirmation email at the address you provided. This confirmation will serve as your invoice. This is also to confirm that your order information is correct. If you do not receive the confirmation email after checkout, contact us as soon as possible to confirm your order. If you have any questions or problems, just email our customer service desk or call us. We will be glad to assist you.
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HELP! I just placed my order and I need to make a change or cancel my order
Relax. If you just placed your order and notice an error on your part, or ours, please let us know IMMEDIATELY by using our contact form and we can easily correct it for you. If you let us know within one business day of order placement we can correct virtually all problems with an order. Beyond that, we cannot guarantee your changes will not incur extra costs if materials have already been cut for your order.
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Is is safe to use my credit card for online purchases?
Yes, it's extremely safe. At Cushion Source, we provide a secured checkout with Secure Socket Layering (SSL, up to 256 bits) for processing your payments online. Add items to your cart and click Secure Checkout to make your payment using a Visa, MasterCard, Discover or American Express. Due to popular demand, you can also use this method to pay using your Paypal account. Payments will be billed as Highland Taylor, LLC.
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When will my credit card be charged?
Due to all orders being custom orders and made to your unique specifications, we will charge your credit card within 24 hours after you place your order. Online orders are immediately charged to your card/Paypal account.
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How long before my cushions will arrive?
Our production times vary depending on the season. Off season can take as little as a week while peak season can, in extreme cases, go 5 weeks or more. Orders can be expedited, but a RUSH fee may apply. Rush is available at our discretion and will not be offered depending on the state of production. You may email or call to check on your order, but due to the nature of our business, we may not be able to give an exact date for completion and shipping of your cushions.
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What is your return policy?
Please see our terms and conditions
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How will my cushions be shipped?
We normally ship via FedEx or UPS Ground. All shipping costs and times are calculated using normal ground delivery. Most all orders can be delivered within 5 business days from shipping date. Normally, our shipments do not require a signature and are left on your doorstep if you are not available at delivery. Larger orders and products may have to be shipped via LTL truck carrier. Expedited shipping is available and appropriate rates apply.
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Why acrylic fabric?
Cushion Source uses primarily Sunbrella® solution-dyed acrylic fabrics because they are designed for easy maintenance and many years of use. Solution-dying is the process of adding color to acrylic fibers during manufacturing while they are in a liquid state. This characteristic of acrylic fabrics is the key to locking in color, easy cleaning and long life. For this reason, acrylic fabric offers incredible resistance to stains, weather and wear in any application. Awning grade acrylic fabric carries a five year warranty against loss of color and strength.
Furniture grade acrylic fabric carries a three year warranty against loss of color and strength.
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Is Sunbrella® fabric waterproof?
Sunbrella fabric is not waterproof; it is water repellent. This means that during the finishing process a water repellent finish is applied to the fabric. Normal wear and usage will reduce the effectiveness of this finish as will cleaning the fabric.
We suggest that after Sunbrella fabrics are cleaned and if they remain exposed to the elements constantly and water repellency is a factor that you retreat your Sunbrella fabrics with a water repellent treatment such as 303 High Tech Fabric Guard™ which can be purchased at local awning and marine shops.
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Will Sunbrella® fabric mildew?
Sunbrella fabrics, if kept clean, will not mildew. An inherent characteristic of acrylic fiber is that it will not support the growth of mildew, as a natural fiber will. Mildew will and can grow on any surface that is dirty, so to keep your Sunbrella fabric from mildewing you must keep your fabric clean.
If mildew growth becomes a problem please refer to our care and cleaning instructions.
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Can I hose down Sunbrella® fabric?
One of the best ways to keep Sunbrella fabrics looking good and to delay the need for deep or vigorous cleaning is to hose fabrics off on a monthly basis with clear water. This practice will help prevent dirt from becoming deeply imbedded in the fabric and eliminate the need for more frequent vigorous cleanings. In most environments, a thorough cleaning will be needed every two to three years. Remember after hosing down the fabric to allow the fabric to air dry.
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Do your fabrics dry quickly?
Because Sunbrella fabrics are woven, they are also highly breathable, which is why they dry quickly with only air exposure. It's also important to know that Sunbrella fabrics are treated with a flurocarbon finish, which enhances water repellency. This finish requires replenishment after vigorous cleaning.
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How often do I need to thoroughly clean the fabric?
In most environments, a thorough cleaning will be needed every two to three years.
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How can I clean bird droppings off of my cushions?
For those stains that are beyond our normal care and cleaning instructions, such as bird droppings, roof run-off, acid rain, pollution, rust, tree sap, insect stains, etc., we suggest the following products: an off-the-shelf product such as Goo Gone Grease Cutter (a hand cleaner), Greased Lightning, or Clean Rite Purple Power (available at most discount retailers) or Release (available through Awning Rejuvenation Systems International in Ft. Lauderdale, Florida; 800.776.5664). Rub product into fabric, allowing penetration. Brush with a soft brush, rinse THOROUGHLY and repeat if necessary.
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In your cleaning instructions, you use the term "Mild" or "Natural Soap". What is "Mild" or "Natural" soap?
By "Natural Soap" we mean Ivory Snow, Dreft or Woolite. These gentle soaps rinse out easily and will not diminish the water-repellent "finish" applied to the fabric.
Regular laundry detergent will not harm the fabric, but the water-repellent "finish" will be removed sooner (laundry detergent does not affect the stain and UV resistance). BE SURE to use cold water and to air dry the fabric when using laundry detergent. In addition, after several cleanings you will need to retreat the fabric with a water repellent product, such as 303 High Tech Fabric Guard™.
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Do Sunbrella® fabrics provide UV protection?
Sunbrella fabrics have been tested and proven to provide up to 98% UV protection from the harmful effects of the sun depending on depth of color. Whites and lighter colored fabrics provide less protection than darker fabrics, which have more depth of color. This protective factor is inherent to the product and will not be reduced by usage and/or fabric exposure to the sun.
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Which Cushion thickness is best for me?
While we get a lot of questions on what thickness is typical for different furniture styles, this is a very subjective topic mostly driven by personal taste and preference. Typically for dining and folding chairs most people tend to order a 2" thickness.
Depending on how often you will use the cushions, and your particular comfort choices, you may want to consider 3" or thicker cushions. For larger chairs, or benches thicknesses of 2" and 3" are very common. Many customers however prefer a more plush feel and higher comfort and often choose 4" to as much as 8" thicknesses. In summary this is really a personal choice topic and we hope these general trends we see from our customer are helpful to you.
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Should I order ties for my cushion?
If your cushions will get a lot of use and seating traffic, you may want to consider ties to keep them in place and prevent sliding around. Ties can add style as well as serve a function for your cushions.
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How do I decide on the placement of ties on my cushions?
 Usually the most functional placement of cushion ties is in close proximity to the uprights or corner posts of the furniture they are being placed. (need to insert picture)
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How long are cushion ties?
 Our cushion ties are approximately 12� long. If you would like you cushion ties to be longer you can indicate this in the �notes� section of your order.
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What style of cushion ties are preferable?
 While this is a topic that is mostly driven by personal taste, find most customer choose to have their cushions made with matching fabric. Although this adds a little bit more to the cost of cushion, the style and appearance are preferred most often by our custom cushion customers.
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Rounded vs. Square cushion Corners... Which is best for me?
Although this is a somewhat subjective topic driven by personal taste and preference of custom cushion styles, the primary consideration you should use to determine which style of cushion is the shape of the furniture on which it will be used. For example a classic dining table chair with sharp distinctive corners usually are complimented with square corners. Furniture or seating types with more subtle lines and style are more often better complimented with rounded corners. This is a personal preference and we can make your custom cushion in either style.
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Which is better �boxed�,(welted) sides, or �double corded�?
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This is really based on personal taste and preferences. However, if the custom cushions you are ordering will be in proximity to other cushions on other furniture, the style of your existing cushions should be a significant consideration in your choice of cushion style. While boxed edged cushion offer a more subtle style that tends to blend in with the furniture and not make as prominent an appearance, double cording usually tends to stand out more and make a prominent style preference statement, as they do not subtly blend in to the furniture as much as boxed edged cushions. Whatever your style choice of custom cushions, we can provide you with your choice.
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Are all cushions made with Zippers?
 Unless you specifiy otherwise, our standard cushion construction includes zippers, which are tactfully located on your custom cushions. However, because acrylic fabrics, like Sunbrella, are extremely stain resistant, most stains can be removed with simple spot cleaning techniques. Click below to view the PDF for cleaning instructions, including recommended cleaning solutions for a wide range of stubborn stains. We highly recommend that you avoid removing the cushion covers, simply due to the difficulty involved in replacing the filling, especially in larger cushions. Part of the difficulty in this process involves restoring the eveness of the filling, which may result in lumps and other irregularities for those that do not have the patience for this process.
Sunbrella Cleaning Guide (PDF 25k)
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What are your cushions filled with?
Our cushions are filled with a compressed polyfill, which has a much lower water retention level than most indoor cushions made with foam or loose fill. The polyfill material drains water and dries much quicker than foam, depending on the weather conditions present at your setting. The compressed nature of the poly fill closely replicates the firmness of traditional upholstry foam.
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How does Sunbrella® lock in color?
Sunbrella fabrics are made from 100% solution-dyed acrylic yarns. Solution-dying is the process of adding color to acrylic fibers during manufacturing while they are in a liquid state. This characteristic of Sunbrella fabrics is the key to locking in color, easy cleaning and long life.
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INSTRUCTIONS FOR CLEANING STAINS
Below are our recommended cleaning methods for Sunbrella for some of the most common and toughest stains.
Sunbrella Stain Chart (PDF 27k)
| STAIN |
Recommended Cleaning Solutions |
| BEER |
liquid detergent, white vinegar |
| BERRY |
liquid detergent / ammonia (3-6% water) |
| BLOOD (DRIED) |
detergent / ammonia (3-6% water) |
| BUTTER |
volatile solvent (acetone) |
| CHARCOAL, PENCIL MARKS |
vacuum, then liquid detergent |
| CATSUP OR MUSTARD |
liquid detergent |
| CHEWING GUM |
volatile solvent (acetone) |
| CHOCOLATE |
liquid detergent, ammonia water |
| COFFEE |
detergent, white vinegar, volatile solvent (acetone) |
| COLA |
liquid detergent |
| CRAYON |
paint, oil or grease remover |
| EGG (RAW) |
liquid detergent |
| GRAPE JUICE |
liquid detergent |
| GRAVY |
liquid detergent |
| GREASE (CAR) |
volatile solvent (acetone) |
| INK (PERMANENT, INDIA,BALLPOINT) |
paint remover, volatile solvent (acetone), detergent |
| IRON RUST |
oxalic or citrus acids, water |
| LIPSTICK |
paint, oil or grease remover |
| MASCARA |
paint remover, volatile solvent (acetone), detergent, water |
| MILDEW |
1 cup of bleach and 1/4 cup mild soap per gallon of water |
| MILK |
liquid detergent |
| NAIL POLISH |
volatile solvent (acetone) |
| OIL |
volatile solvent (acetone) |
| ORANGE DRINK |
liquid detergent, water |
| PAINT (LATEX) WET |
liquid detergent, water |
| PAINT (LATEX) DRIED |
paint, oil or grease remover |
| PAINT (OIL OR LACQUER) |
paint, oil or grease remover |
| SHOE POLISH (LIQUID) |
volatile solvent (acetone) |
| SHOE POLISH (WAX) |
apply heated iron over towel, volatile solvent (acetone) |
| SUNTAN LOTION |
Pine Power® or pine oil detergent |
| TEA |
liquid detergent |
| TOMATO JUICE |
liquid detergent |
| TREE SAP |
turpentine, liquid detergent |
| URINE |
liquid detergent, white vinegar |
| VOMIT |
detergent, water, white vinegar |
| WATER COLOR |
liquid detergent, water, white vinegar |
| WAX (CANDLE) |
apply heated iron over towel, volatile solvent (acetone) |
| WINE |
liquid detergent / ammonia (3-6% water), white vinegar |
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From our Customers ...
- "nice work...measurements fit like a glove on the rocker"
- B. H. Sonoma, CA
8/9/2007
- "Received my cushion before scheduled delivery date which is always a welcome. The size was to my exact specifications and the workmanship...well, I couldn't be happier. Thank you."
- J. M. Oxford, ME.
4/4/2007
- "I am absolutely thrilled with my new bay window cushion! As always I comparison shopped before-hand but the cost was exhorbitant! I even went to the fabric store determined to make it myself if I had to (even that was expensive), but then I found Cushion Source. CS quoted me half of what the others wanted,I had personal service from a wonderful sales representative (Tricia Wisniewski), and it was here within three weeks! Thank you CS!
"
- L. W. Fort Wayne, IN
3/6/2008
- "VERY satisfied - delivery was as promised. The cushion is exactly as expected and very good quality - Thank you!!!!"
- M. E. Fort Lauderdale, FL
2/20/2008
- "Can't wait to see those beautiful cushions! Thank you and your company so much you were a dream to work with. Honestly I thought custom cushions would be too much trouble but it has certainly been my pleasure."
- C. W. Pomona, KS
5/19/2006
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