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Custom Cushion & Pillow Information

Fabric Samples

Because of variations from one computer screen to another, it's difficult to precisely match fabric color on our website. We suggest that you purchase fabric samples if color matching is important to your individual buying decision. To order fabric samples, click the "Sample" button on the top menu while viewing the fabric of your choice in our Fabric Gallery. From there you will be able to cart your sample. You may also purchase fabrics by the yard by clicking the "Order" button on the top menu.

Customer's Own Material (COM)

We can create custom products using fabric you already own. Simply choose "COM" as your Fabric Selection when ordering. There is a one-time (per order) non-refundable $25.00 charge for the handling of your material. Please read our COM Procedures Guide for more information.

Extra Long Cushions

Cushions that exceed certain lengths will be folded for shipment. Your cushion will be folded if:

  • Cushion thickness is less than 4" and the length exceeds 118"
  • Cushion thickness is less than 4" and if the length added to the girth [2 x (L x W)] exceeds 129"

Unique Shape Cushion Templates

All custom orders require a template. A non-refundable $35.00 fee will be added per template. Please read our guide on how to create a cushion template before ordering.

Shipping Policy

This item ships via FedEx or UPS (depending on your zip code). Once shipped, you will receive a tracking number via the email address you provide. Ground shipments usually arrive within 2-5 business days after shipment. Normally, our shipments don't require a signature and will be left on your doorstep if you are not available at the time of delivery. Please note that UPS and FedEx shipments cannot legally be delivered to PO boxes. While you may ship fabric samples to PO boxes, most products cannot be delivered to a PO box.

Please inspect the package when it arrives to determine if damage occurred during shipping. If the packaging is crushed, wet or severely damaged, reject the shipment and do not sign for it. The item will be returned to us, which allows us to file a claim with the carrier. If damage during shipping is discovered after delivery, contact our customer care department immediately so a claim can be filed. Please retain all damaged items and shipping materials, as the carrier may need to perform an inspection.

Return Policy

Custom orders are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made-to-order processes involved. Any problems or concerns with custom-made products must be reported within five business days of receipt. Our workmanship is guaranteed within six months of receipt of your custom-made product. Please contact our customer care department with your concerns. For more information, please read our Terms & Conditions.

Customer Satisfaction

Customer satisfaction is a measure of how products and services supplied by our company meet or surpass your expectations. Through our testimonies, our satisfied customers speak for themselves. Every day we strive to ensure that all of our customer needs and expectations are met. We want to establish and maintain a relationship that is built on QUALITY products and service that we provide to both commercial and residential clients worldwide. Please read our customer satisfaction page for more details.